Journey to ISO Certification Gathers Pace with Launch of Quality Management System.

The Authority’s quest to entrench efficiency in its operations and deliver quality services efficiently to its customers is falling into place as it moves ever closer to being ISO (International Organisation for Standardisation) certified.

On May 21, 2015, the institution’s Quality Manual System (QMS) was launched with a revised ambitious work plan that would see the Authority being ISO 9001:2008 certified before the end of the year. A QMS is a collection of business processes focused on achieving quality policy and quality objectives to meet customer requirements. It is expressed as the organizational structure, policies, procedures, processes and resources needed to implement quality management.

While officially launching the QMS, National Industrial Training Board chairman, Prof. Thomas Akuja, emphasized that the Authority shall continue to review its management systems to ensure continual improvement of service delivery that meet and exceed customers’ expectations. He said the pursuit of ISO certification is a demonstration of the Board’s unwavering resolve to promote the highest standards in the quality and efficiency of industrial training in Kenya.

“As a Board, we are proud that NITA has embraced the tenet of providing quality service in an environment where customers are demanding nothing but the best,” Prof Akuja said.

Speaking during the launch held at the Technology Development Centre (TDC) Conference Centre in Athi River, Director General (DG), Mr Paul K. Kosgei, said the Authority is alive to the benefits of implementing a QMS such as operational efficiency, enhanced customer satisfaction, and improved financial returns, satisfaction of other stakeholders, sustainability, continual improvement and international recognition.

He, however, cautioned that the broad objective of implementing the QMS must not be lost by focusing on the mere attainment of ISO certificate.

“Our quest goes beyond certification. The success of NITA will be the result of its ability to develop its activities to improve performance in the long term,” he said.

The DG observed that the launch of the QMS demonstrates Authority’s efforts in ensuring quality delivery of its products and services to its clients, adding that management was committed to actualizing its part of the obligations with the consultant, Apex Management Systems Consultants, in order to realise the objective of attaining ISO certification within the year.

Highlights of the Journey to ISO 9001:2008 Certification

·         Conducting of gap analysis (across all departments, sections & centres),

·         Training of top management,

·         Awareness training (for all staff),

·         Documentation and validation of the quality policy, quality manual, quality objectives, mandatory procedures manual & 10 departmental procedures and training of internal quality auditors.